FAQ

Creating an account at Crypto Palace Casino is quick and simple. Visit our website and click the 'Sign Up' or 'Register' button at the top of the page. Fill out the registration form with your personal information, including your name, email address, and preferred currency (Bitcoin is available). Create a unique username and secure password. Review and accept our terms and conditions, then complete the verification process by clicking the link sent to your email. The entire process takes just a few minutes, and once verified, you can make your first deposit and claim your welcome bonus using the code CRYPTOKING for a 400% match up to $2,500 plus 75 free spins. Remember that you must be at least 21 years old to register.

The CRYPTOKING welcome bonus offers new players a 400% match on their first deposit up to $2,500, plus 75 free spins. To claim this bonus, first create and verify your account at Crypto Palace Casino. When making your first deposit (minimum $20), enter the bonus code CRYPTOKING in the designated field at the cashier section. The bonus funds and free spins will be credited automatically after your deposit is processed. This welcome offer comes with a 35x wagering requirement on both the bonus amount and your deposit before you can withdraw any winnings. The bonus is considered 'sticky,' meaning the bonus amount itself is deducted from your withdrawal, but you keep all winnings after meeting the wagering requirements. Remember to check the full terms and conditions, as maximum bet restrictions ($9 per spin) apply while the bonus is active.

Crypto Palace Casino accepts a variety of popular cryptocurrencies to provide flexible payment options for our players. Currently, we accept: Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Litecoin (LTC), and Tether (USDT). Each cryptocurrency offers unique advantages - Bitcoin provides the most widely accepted option, Ethereum allows for smart contract functionality, Bitcoin Cash offers lower transaction fees, Litecoin provides faster transaction times, and Tether maintains a stable value pegged to the US dollar. To use cryptocurrency, you'll need a digital wallet compatible with your chosen coin. When depositing, simply select your preferred cryptocurrency at the cashier, copy our wallet address, and complete the transaction from your personal wallet. For players who prefer traditional methods, we also offer Wire Transfers. All crypto transactions are processed instantly with no fees from our side, though network fees may apply.

At Crypto Palace Casino, cryptocurrency withdrawals are processed quickly and efficiently. There is no explicitly stated minimum withdrawal amount, though standard industry minimums typically apply based on the cryptocurrency you're using. For maximum withdrawals, the limits depend on your VIP level and the specific promotion terms if you're withdrawing bonus winnings. Regular withdrawals go through a pending period of 48-72 hours, during which you can cancel the withdrawal if needed. After this period, cryptocurrency withdrawals are processed within 1-3 business days, with most completed within 24 hours. First-time withdrawals require completion of our verification (KYC) process, which takes approximately 24-48 hours. We recommend using the same cryptocurrency for withdrawals as you used for deposits to ensure the smoothest experience. Remember that if you have an active bonus, you'll need to complete the wagering requirements before requesting a withdrawal to avoid forfeiting your bonus funds and associated winnings.

Wagering requirements at Crypto Palace Casino determine how many times you need to bet your bonus amount (and sometimes your deposit) before you can withdraw any associated winnings. For our CRYPTOKING welcome bonus (400% up to $2,500 plus 75 free spins), the wagering requirement is 35x on both the bonus and deposit amount. For example, if you deposit $100 and receive a $400 bonus, you'll need to wager ($100 + $400) × 35 = $17,500 before withdrawing. Different games contribute differently toward meeting these requirements: Slots and Bingo contribute 100%, Scratch Cards and Board Games contribute 25%, and Keno contributes 10%. Most table games and video poker don't contribute unless specifically stated. While completing wagering requirements, the maximum allowed bet is $9 per spin or hand. Note that many of our bonuses are 'sticky,' meaning the bonus amount itself is deducted upon withdrawal, but all winnings remain yours after meeting the requirements. Always check the specific terms for each promotion, as free spins typically have a 30x wagering requirement on winnings, and no-deposit bonuses often have a $100 maximum withdrawal limit.

Yes, Crypto Palace Casino is fully optimized for mobile play across all devices. You can access our platform through your mobile browser without downloading any additional apps—simply visit our website on your smartphone or tablet. Our mobile casino is compatible with both iOS and Android operating systems, providing a seamless gaming experience whether you're using an iPhone, iPad, Samsung Galaxy, or any other modern mobile device. The mobile version includes all the features available on desktop: account management, deposits and withdrawals, claiming bonuses, playing games, and accessing customer support. Our game library on mobile features hundreds of titles from Real Time Gaming, including popular slots like Great Golden Lion, Bubble Bubble 2, and Hades' Flames of Fortune, as well as table games and video poker. The responsive design automatically adjusts to your screen size, ensuring comfortable navigation and gameplay. For players who prefer a downloadable option, we also offer a mobile-friendly download version that provides slightly faster loading times and additional features.

Crypto Palace Casino offers an extensive library of games powered by Real Time Gaming (RTG), one of the industry's leading software providers. Our selection includes over 300 slot games ranging from classic 3-reel slots like Diamond Mine and The Big Heist to feature-rich 5-reel video slots such as Great Golden Lion (with 243 ways to win), Princess Warrior, and Bubble Bubble 2. Many slots feature progressive jackpots, bonus rounds, and free spins features. Beyond slots, we offer a comprehensive table games section with multiple variants of blackjack, roulette, baccarat, and poker. Video poker enthusiasts can enjoy numerous options including Jacks or Better, Deuces Wild, and Joker Poker. For a more immersive experience, check out our specialty games section featuring keno, scratch cards, and bingo variations. New games are added monthly, with recent additions including Hades' Flames of Fortune and Scuba Fishing. All games are regularly audited for fairness, and most titles are available in free play mode so you can practice before wagering real money. Our full game library is accessible on both desktop and mobile devices for gaming on the go.

The Crypto Palace Casino VIP program rewards loyal players with exclusive benefits through a tiered system ranging from Bronze to King's Tier. Players advance through tiers based on their play frequency and deposit history—no formal point system is required. As you climb the VIP ladder, you'll unlock increasingly valuable perks including higher cashback percentages (up to 20% for top tiers), exclusive bonus offers, personalized promotions, priority withdrawal processing, higher withdrawal limits, and dedicated VIP host service. Bronze tier is automatically assigned to regular players, while higher tiers are achieved through consistent play. VIP members receive enhanced daily cashback on losses from clean deposits (deposits without bonuses attached), with higher tiers enjoying both higher percentages and increased maximum cashout limits. Unlike some casinos with monthly resets, our VIP status evaluation considers your long-term playing history. The program is particularly beneficial for cryptocurrency users, as crypto deposits often receive special VIP promotions. To check your current VIP status or inquire about advancement requirements, contact our support team through live chat, email at support@cryptopalace.com, or phone at 1-866-311-6263.

If you encounter technical issues while playing at Crypto Palace Casino, don't worry—we're here to help. First, try some basic troubleshooting: refresh your browser, clear your cache and cookies, or restart your device. For browser-based play, ensure you're using the latest version of Chrome, Firefox, Safari, or Edge, and that JavaScript and cookies are enabled. If you're experiencing game freezes or disconnections, check your internet connection stability—a wired connection is more reliable than WiFi. For mobile users, ensure your device meets the minimum requirements and has sufficient free memory. If these steps don't resolve the issue, contact our technical support team immediately through live chat (available 24/7), email at support@cryptopalace.com, or phone at 1-866-311-6263. When reporting an issue, provide specific details including the game you were playing, the device and browser you're using, and a screenshot of any error messages. For transaction-related problems, note your transaction ID. Our support team typically responds within minutes for chat and phone inquiries, and within a few hours for emails. We maintain detailed logs of all gaming sessions, allowing us to investigate and resolve most issues quickly.

Crypto Palace Casino is committed to providing a fair gaming environment through multiple verification layers. All our games are powered by Real Time Gaming (RTG), a reputable provider whose software undergoes regular third-party testing and certification. Our games use Random Number Generators (RNGs) that ensure completely random and unpredictable outcomes for every spin, card dealt, or dice rolled. These RNGs are regularly audited by independent testing agencies to verify their fairness and randomness. For transparency, we publish the theoretical Return to Player (RTP) percentages for all our games, with most slots offering between 95-97% RTP. We maintain detailed transaction logs of all gaming sessions, which can be reviewed in case of disputes. Additionally, we implement strict internal controls and security measures to prevent any manipulation of game outcomes. Our casino operates under strict regulatory guidelines that require adherence to fair gaming standards. Players concerned about fairness can access their complete gaming history through their account dashboard, showing every transaction and game outcome. If you have specific questions about game fairness or want information about a particular game's RTP, our support team is available 24/7 to provide this information.

Crypto Palace Casino promotes responsible gambling through comprehensive player protection tools. We offer deposit limits that allow you to set daily, weekly, or monthly caps on how much you can deposit. Session time limits help you control how long you play in a single session, with optional alerts when you approach your set time. Self-exclusion options let you temporarily or permanently block access to your account for periods ranging from 24 hours to 5 years. Reality checks provide periodic reminders of how long you've been playing and your win/loss status. For those needing a shorter break, our time-out feature allows you to suspend your account for 24 hours to 6 weeks. All players can access their complete transaction history to track gambling activity and expenditure. We provide self-assessment tools to help identify potential problem gambling behaviors, along with direct links to professional gambling addiction resources including Gamblers Anonymous, GamCare, and the National Council on Problem Gambling. Our support team is trained to recognize signs of problem gambling and can provide guidance on accessing these tools. To implement any responsible gambling measure, contact our support team via live chat, email at support@cryptopalace.com, or phone at 1-866-311-6263. We're committed to providing a safe, enjoyable environment that prioritizes player wellbeing.

At Crypto Palace Casino, protecting your personal and financial information is our top priority. We employ industry-standard 128-bit SSL (Secure Socket Layer) encryption technology to secure all data transmissions between your device and our servers, ensuring that sensitive information cannot be intercepted or accessed by unauthorized parties. Our privacy policy strictly limits the collection and use of personal data to what's necessary for account management and regulatory compliance. We never sell or share your information with third parties for marketing purposes. For enhanced security, we implement a robust verification process (KYC) that prevents identity theft and fraudulent activities. Our cryptocurrency transactions provide an additional layer of security through blockchain technology, which creates an immutable record of all transactions while maintaining user privacy. Our systems undergo regular security audits and penetration testing by independent cybersecurity experts to identify and address potential vulnerabilities. We maintain PCI DSS (Payment Card Industry Data Security Standard) compliance for any card transactions processed. All staff members with access to player data receive comprehensive training on data protection protocols and are bound by strict confidentiality agreements. Our data retention policies ensure that information is kept only as long as necessary and is securely deleted thereafter. For any security concerns or to report suspicious activity, contact our security team immediately through our 24/7 support channels.

Yes, Crypto Palace Casino welcomes players from the United States. We've specifically designed our platform to accommodate US players by offering cryptocurrency payment options that provide a seamless gaming experience regardless of location. Bitcoin, Ethereum, Bitcoin Cash, Litecoin, and Tether are all accepted, allowing US players to deposit and withdraw funds efficiently. Our game library from Real Time Gaming is fully licensed for US players, featuring popular titles like Great Golden Lion Slots, Bubble Bubble 2, and Monster Mayhem. All bonuses, including our 400% welcome bonus with code CRYPTOKING, are available to US players without restrictions. Our customer support team is available 24/7 via phone (1-866-311-6263), live chat, and email to assist US players across all time zones. While we welcome US players, we recommend checking your specific state laws regarding online gambling, as regulations vary by state. Some states have more restrictive laws than others. Players from China and Korea are restricted, but the US is fully supported. For any questions about playing from your specific location, contact our support team for the most up-to-date information.